Hello, my name is Robert Beard. I am a Genesys Consultant with over ten years of experience in the areas of:
- Installation, Configuration, Operation, and Troubleshooting of Genesys version 8.x Framework, Routing, Reporting and GVP solutions
- Development of Genesys IRD voice interaction routing strategies, and Composer-built SCXML routing applications
- Development of GVP IVR applications
- Use and Customization of CCPulse+ and CCAnalyzer real-time and historical solution reporting
- Pulse installation, configuration and customization
- InfoMart Deployment
- Historical Reporting Development using Genesys Interactive Insights, and Genesys Customer Experience Insights.
- GPlus Adapter installation
Thanks for visiting my website!